What do they say? The woman says “I can’t even…”. The man says “small key top or bottom.”

He says: Yeah, It’s a KwikSet (which is a brand of lock). Smart key top and bottom? (Understood to mean “is it a smart key on the top lock and the bottom lock”) Smart Key is a product KwikSet sells. He is asking her what kind of locks are on on her door https://www.kwikset.com/smartkey-security

“Is the smart key top and bottom”

Her: "I [need them/you?] to [come and/kinda?] re-key this." To me it sounds like "I need them to come and re-key this." Him: "[Kwikset Smartkey](https://www.homedepot.com/b/Hardware-Door-Hardware-Door-Locks-Deadbolts/Kwikset-SmartKey/N-5yc1vZc222Z1z1cs8w) top and bottom, or just the bottom?" Her: "Just the bottom." She wants the locks to be re-keyed. He's asking if both locks use the Kwickset Smartkey or just the bottom one.