What's the third blank?

Definitely organisation. 6 is communication

I think they expect "organisation" - it is *disorganised*; badly arranged. But that's not really what a long queue would "highlight". A long queue usually means they don't have enough staff. I suppose if their systems are generally disorganised, then that *can* cause long queues - because things take longer to process. But that's not clear. It's a bad question, in general. For example, "communicate" would be fine for 1. I'm guessing 4 is promoter? But organiser works too, so... it's just bad. Regardless of the right/wrong answers, it's a badly-written letter. Find better training materials.

* 1 express * 2 impression * 3 organization * 4 promoted * 5 productive * 6 communication * 7 suggestion

"fucks given." It must be on the opposite page.

just warning you that the grammar on this is absolutely horrible

Organisation

Cleanliness

Yeah sorry 2am: organisation

Organization (US spelling) Organisation (UK spelling) It could also be communication, but that is all that fits in blank 6.

1. express/communicate (rare) 2. impression 3. organisation 4. organiser/promoter 5. impressive/imaginative 6. communication 7. suggestion

1. Express 2. Impression 3. Organization 4. Promoted 5. Impressive 6. Communication 7. Suggestion

1. express 2. Impression 3. Organization

1. express 2. impression 3. productivity 4. organizer 5. imaginative? 6. communication 7. suggestion

Imagination? I would need to look at the rest of the blanks lol

I'd say organisation

Organization Edit - no, it must be communication, though I think it sounds awkward.

* 1 express * 2 impression * 3 organisation (BrE) * 4 promoter * 5 impressive or imaginative * 6 communication * 7 suggestion 5 is not a very good test question as there are two valid answers possible.